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‎ATF Steps/Count table records/readme.md

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Use Case: Find the Total Number of Records in a Table Using the ATF Step "Run Server Side Script"
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Using existing ATF steps (without scripting), it is very difficult to find the record count of a table.
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By using the ATF test step "Run Server Side Script" with a simple script, we can count the records and also log/pass the count to the next ATF step if required.
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Steps:
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Navigate to Automated Test Framework >> Tests >> Click on New Test.
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Give a name to the test and provide a description.
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Go to the Test Steps related list and click Add Test Step.
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Navigate to Server and choose Run Server Side Script.
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Add the script (the script is in the script.js file).
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Save the test and run it to see the results.

‎ATF Steps/Count table records/script.js

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(function(outputs, steps, params, stepResult, assertEqual) {
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// add test script here
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var gr = new GlideAggregate('incident');
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gr.addAggregate('COUNT');
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gr._query();
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if (gr.next()) {
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return gr.getAggregate('COUNT'); // pass the step
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stepResult.setOutputMessage("Successfully Calculated the Count");
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} else {
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stepResult.setOutputMessage("Failed to Count");
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return false; // fail the step
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}
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})(outputs, steps, params, stepResult, assertEqual);

‎Agile Development/Burndown Chart/README.md

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## Description
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The planned lines of the ServiceNow burndown chart do not take holidays into account.
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By using this Python snippet, you can create a burndown chart with planned lines that take holidays into account.
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The generated burndown chart can also be automatically deployed as an image to Slack and other tools.
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## Requirements
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OS: Windows/MacOS/Unix
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Python: Python3.x
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ServiceNow: More than Vancouver
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Plugins: Agile Development 2.0 (com.snc.sdlc.agile.2.0) is installed
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## Installation
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Clone the repository and place the "Burndown Chart" directory in any location.
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Execute the following command to create a virtual environment.
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<code>python3 -m venv .venv
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macOS/Unix: source .venv/bin/activate
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Windows: .venv\Scripts\activate
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pip install -r requirements.txt
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</code>
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## Usage
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1. Go to the Burndown Chart directory.
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2. Prepare the following values ​​according to your environment:
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- InstanceName: Your instance name (e.g. dev000000 for PDI)
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- Credentials: Instance login information in Base64 (Read permission to the rm_sprint table is required.)
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- Sprint Name: Target sprint name from the Sprint[rm_sprint] table
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3. Run the command to install the required modules.
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<code>pip install -r equirements.txt</code>
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5. Run sprint_burndown_chart.py.
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<code>python3 sprint_burndown_chart.py INSTANCE_NAME BASE64_ENCODED_STRING(USERID:PASSWORD) SPRINT_NAME</code>
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example:
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<code>python3 sprint_burndown_chart.py dev209156 YXBpOmpkc0RhajNAZDdKXnNmYQ== Sprint1</code>
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When you run it, a burndown chart image like the one shown will be created.
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![figure](https://github.com/user-attachments/assets/50d3ffc2-4c66-4f4d-bb69-c2b98763621d)

‎Agile Development/Burndown Chart/requirements.txt

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jpholiday==0.1.10
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matplotlib==3.9.2
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numpy==2.0.2
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pandas==2.2.3
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pytz==2024.2
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requests==2.32.3
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urllib3==1.26.13

‎Agile Development/Burndown Chart/sprint_burndown_chart.py

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import argparse
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import pprint
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import requests
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import datetime
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import matplotlib.dates as mdates
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import pandas as pd
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import matplotlib.pyplot as plt
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import urllib.request
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import urllib.parse
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import json
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import datetime
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from pytz import timezone
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# ---- #
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# init #
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# ---- #
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point_dict = {}
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total_points = 0
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done = 0
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undone = 0
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parser = argparse.ArgumentParser()
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parser.add_argument('instancename')
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parser.add_argument('authstring')
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parser.add_argument('sprintname')
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args = parser.parse_args()
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BASIC = 'Basic ' + args.authstring
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# ---------- #
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# Get Sprint #
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# ---------- #
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params = {
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'sysparm_query': 'short_description=' + args.sprintname
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}
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param = urllib.parse.urlencode(params)
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url = "https://" + args.instancename + ".service-now.com/api/now/table/rm_sprint?" + param
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req = urllib.request.Request(url)
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req.add_header("authorization", BASIC)
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with urllib.request.urlopen(req) as res:
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r = res.read().decode("utf-8")
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obj = json.loads(r)
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# Get the start and end dates of a Sprint
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start_date = obj['result'][0]['start_date']
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start_date = (datetime.datetime.strptime(start_date, '%Y-%m-%d %H:%M:%S') + datetime.timedelta(hours=9)).date()
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print(start_date)
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end_date = obj['result'][0]['end_date']
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end_date = (datetime.datetime.strptime(end_date, '%Y-%m-%d %H:%M:%S') + datetime.timedelta(hours=9)).date()
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# Initializing the points array
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while start_date <= end_date:
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point_dict[str(start_date)] = 0
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start_date = start_date + datetime.timedelta(days=1)
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# --------- #
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# Get Story #
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# --------- #
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params = {
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'sysparm_query': 'sprint.short_descriptionLIKE' + args.sprintname
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}
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param = urllib.parse.urlencode(params)
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url = "https://" + args.instancename + ".service-now.com/api/now/table/rm_story?" + param
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req = urllib.request.Request(url)
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req.add_header("authorization", BASIC)
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with urllib.request.urlopen(req) as res:
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r = res.read().decode("utf-8")
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obj = json.loads(r)
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# Story Loop
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for name in obj['result']:
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if len(name['story_points']) > 0:
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total_points += int(name['story_points'])
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if name['closed_at'] != '':
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close_date = datetime.datetime.strptime(
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name['closed_at'], '%Y-%m-%d %H:%M:%S')
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close_date = close_date.date()
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if name['state'] == '3':
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if str(close_date) in point_dict:
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point_dict[str(close_date)] += int(name['story_points'])
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else:
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point_dict[str(close_date)] = int(name['story_points'])
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if name['state'] == '3':
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done += int(name['story_points'])
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else:
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undone += int(name['story_points'])
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counta = 0
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for i in point_dict.items():
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counta += int(i[1])
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point_dict[i[0]] = total_points - counta
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plt.xkcd()
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fig, ax = plt.subplots()
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# Creating a performance line
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x = []
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y = []
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plt.ylim(0, total_points + 5)
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counta = 0
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for key in point_dict.keys():
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if datetime.datetime.today() >= datetime.datetime.strptime(key, '%Y-%m-%d'):
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x.append(datetime.datetime.strptime(key, '%Y-%m-%d'))
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y.append(point_dict[key])
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# Holiday determination
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DATE = "yyyymmdd"
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def isBizDay(DATE):
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Date = datetime.date(int(DATE[0:4]), int(DATE[4:6]), int(DATE[6:8]))
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if Date.weekday() >= 5:
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return 0
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else:
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return 1
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# Get the number of weekdays
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total_BizDay = 0
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for key in point_dict.keys():
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if isBizDay(key.replace('-', '')) == 1:
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total_BizDay += 1
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# Creating an ideal line
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x2 = []
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y2 = []
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point_dict_len = len(point_dict)
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average = total_points / (total_BizDay - 1)
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for key in point_dict.keys():
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dtm = datetime.datetime.strptime(key, '%Y-%m-%d')
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x2.append(dtm)
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y2.append(total_points)
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# If the next day is a weekday, consume the ideal line.
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if isBizDay((dtm + datetime.timedelta(days=1)).strftime("%Y%m%d")) == 1:
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total_points -= average
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days = mdates.DayLocator()
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daysFmt = mdates.DateFormatter('%m/%d')
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ax.xaxis.set_major_locator(days)
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ax.xaxis.set_major_formatter(daysFmt)
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plt.title("" + args.sprintname + " Burndown")
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plt.plot(x2, y2, label="Ideal", color='green')
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plt.plot(x2, y2, marker='.', markersize=20, color='green')
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plt.plot(x, y, label="Actual", color='red')
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plt.plot(x, y, marker='.', markersize=20, color='red')
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plt.grid()
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plt.xlabel("Days")
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plt.ylabel("Remaining Effort(pts)")
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plt.subplots_adjust(bottom=0.2)
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plt.legend()
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# Viewing the graph
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# plt.show()
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# Saving a graph
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plt.savefig('figure.png')

‎Background Scripts/Add Bookmarks - ITIL Users/readme.md

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Script to be used to add bookmark for ITIL users. This will help add favorites for SLAs for
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- My Group Tasks
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- SLAs for My Tasks
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- Tasks Assigned to Me
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- My approvals
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to all ITIL users.
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Replace the addQuery value to get the favorites applied from the backend to required audience

‎Background Scripts/Add Bookmarks - ITIL Users/script.js

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var jsonFavList = {
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"SLA for My Group Tasks": "task_list.do?sysparm_query=assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744&sysparm_first_row=1&sysparm_view=",
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"SLA for My Tasks": "task_list.do?sysparm_query=assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe&sysparm_first_row=1&sysparm_view=",
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"Tasks Assigned to Me": "task_list.do?sysparm_query=stateNOT INclosed_complete,closed_abandoned^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe",
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"My approvals": "sysapproval_approver_list.do?sysparm_query=approverDYNAMIC90d1921e5f510100a9ad2572f2b477fe&sysparm_first_row=1&sysparm_view="
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};
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var g = new GlideRecord("sys_user_has_role");
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g.addEncodedQuery("role=282bf1fac6112285017366cb5f867469");//considering sys_id for ITIL role is 282bf1fac6112285017366cb5f867469
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g.query();
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while (g.next()) {
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for (var fav in jsonFavList) {
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var grBookMark = new GlideRecord("sys_ui_bookmark");
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grBookMark.addEncodedQuery("user=" + g.user + "^title=" + fav + "^url=" + jsonFavList[fav]);
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grBookMark.query();
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if (!grBookMark.next()) {
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grBookMark.initialize();
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grBookMark.pinned = true;
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grBookMark.title = fav;
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grBookMark.url = jsonFavList[fav];
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grBookMark.user = g.user;
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grBookMark.insert();
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}
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}
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}

‎Background Scripts/Add Comments/addComment.js

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function addComments(tableName,recSysId, userName, fieldName){
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var rec = new GlideRecord(tableName);
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if(rec.get(recSysId)){
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rec[fieldName].setJournalEntry('This is my comment',userName);
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rec.update();
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}
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}
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addComments(tableName,recSysId,userName,fieldName);

‎Background Scripts/Add Comments/readme.md

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There have been scenarios where you are working on an integration and one of the usecase is to add comments on a record. In this scenario once you add comments directly
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to the record by assigning the value in the comments or work_notes field, it captures it as a integration user in the activity formatter. But with setJournalEntry()
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method you can pass the user_name and it will add the comment on behalf of the user whose user_name is passed. In this way it easy to track who is actually modifying
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the record or adding the comments. Hope this will be a helpful snippet.
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In this function the paramters are defined as:
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tableName: Name of the table on which you are adding the comments.
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recSysId: sys_id of the record for which the comment is getting added.
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userName: user_name of the user who is adding the comments
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fieldName: It can be either comments or work_notes or any custom journal entry field.

‎Background Scripts/Add No Audit Attribute To Multiple Dictionary Entries/AddNoAuditAttributeToMultipleDictionaryEntries.js

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/*
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This script is used to add the [no_audit=true] attribute to multiple dictionary entries in bulk.
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Can be used for other attributes as well.
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NB: The attribut sys_id must be verified before the script execution!
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*/
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var encodedQuery = '<insert encoded query here>'
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//Verify this is in your instance before script execution
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var noAuitAttributeSysID = '96ea04dfeb321100d4360c505206fe7d';
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var grSD = new GlideRecord('sys_dictionary');
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grSD.addEncodedQuery(encodedQuery);
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grSD.query();
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while (grSD.next()) {
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var grExistingAttribute = new GlideRecord('sys_schema_attribute_m2m');
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grExistingAttribute.addQuery('schema', grSD.getUniqueValue());
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grExistingAttribute.addQuery('attribute', noAuitAttributeSysID); //
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grExistingAttribute.query();
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if(grExistingAttribute.hasNext()){
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grExistingAttribute.next();
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if(grExistingAttribute.getValue('value')=='false'){
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grExistingAttribute.setValue('value', 'true');
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grExistingAttribute.update();
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}
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}else{
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var grDicitionaryAttributeM2M = new GlideRecord('sys_schema_attribute_m2m');
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grDicitionaryAttributeM2M.initialize();
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grDicitionaryAttributeM2M.setValue('schema', grSD.getUniqueValue());
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grDicitionaryAttributeM2M.setValue('attribute', noAuitAttributeSysID)
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grDicitionaryAttributeM2M.setValue('value', 'true');
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grDicitionaryAttributeM2M.insert();
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}
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}

‎Background Scripts/Add No Audit Attribute To Multiple Dictionary Entries/readme.md

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A background script add the no-audit attribute to multiple dictionary entries.
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The no-audit attribute will exclued the specified attributes from the system audit process and will not produc audit track at all.

‎Background Scripts/Bulk Role Assignment Based on Conditions/readme.md

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Description: This is a script that assigns roles to users in bulk based on specific conditions such as department,location or job title. This script can simplify the process of managing user roles and permissions. Use Case: Assign the 'itil' role to all users in the 'IT' department who are located in a specific region.

‎Background Scripts/Bulk Role Assignment Based on Conditions/script.js

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// Define the role to be assigned
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var roleName = 'itil';
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// Define the conditions for user selection
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var department = 'IT';
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var location = 'San Diego';
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// Fetch the role record
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var roleGR = new GlideRecord('sys_user_role');
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roleGR.addQuery('name', roleName);
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roleGR.query();
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if (!roleGR.next()) {
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gs.error('Role not found: ' + roleName);
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return;
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}
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// Fetch users matching the conditions
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var userGR = new GlideRecord('sys_user');
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userGR.addQuery('department.name', department);
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userGR.addQuery('location.name', location);
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userGR.query();
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var count = 0;
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while (userGR.next()) {
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// Check if the user already has the role
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var userRoleGR = new GlideRecord('sys_user_has_role');
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userRoleGR.addQuery('user', userGR.sys_id);
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userRoleGR.addQuery('role', roleGR.sys_id);
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userRoleGR.query();
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if (!userRoleGR.next()) {
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// Assign the role to the user
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var newUserRoleGR = new GlideRecord('sys_user_has_role');
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newUserRoleGR.initialize();
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newUserRoleGR.user = userGR.sys_id;
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newUserRoleGR.role = roleGR.sys_id;
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newUserRoleGR.insert();
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count++;
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}
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}
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gs.info('Assigned role "' + roleName + '" to ' + count + ' users.');

‎Background Scripts/Encrypt & decrypt payload via base64/code.js

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var obj ={};
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obj.name = 'Mohit Kaushik';
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obj.email ='[email protected]';
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obj.contact = '1234567890';
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var str = JSON.stringify(obj,null,4);
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var encryption = GlideStringUtil.base64Encode(str);
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gs.info(encryption);
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var decrypt = GlideStringUtil.base64Decode(encryption);
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gs.info(JSON.stringify(decrypt,null,2));

‎Background Scripts/Encrypt & decrypt payload via base64/readme.md

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This code is an example to encrypt or decrypt the payload using base64Encode and decode methods of GlideStringUtil API.

‎Background Scripts/Find Groups Without Members/Get Groups with no Members.js

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var myGroups = [];
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var grGroup = new GlideRecord("sys_user_group");
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grGroup.addActiveQuery();
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grGroup.query();
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while (grGroup.next()) {
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var gaGroupMember = new GlideAggregate("sys_user_grmember");
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gaGroupMember.addQuery("group",grGroup.sys_id.toString());
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gaGroupMember.addAggregate('COUNT');
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gaGroupMember.query();
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var gm = 0;
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if (gaGroupMember.next()) {
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gm = gaGroupMember.getAggregate('COUNT');
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if (gm == 0)
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myGroups.push(grGroup.name.toString());
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}
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}
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gs.print(myGroups);

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