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+ ✅ What It Does
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+ Sends a formatted message for KB article approval.
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+ Includes article details and links to approve or reject.
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+ 📥 Data Used
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+ Pulls info from the KB article via fd_data._1__look_up_record.record.
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+
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+ 📦 Info in Message
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+ KB Number (clickable link)
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+ Short Description
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+ Requested By
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+ Requested On
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+ Knowledge Base
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+ Knowledge Managers
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+
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+ 🔗 Action Links
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+ Approve → opens approval in ServiceNow
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+ Reject → opens rejection in ServiceNow
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+ KB Number → links to the KB article
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+
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+ 📝 Example Output
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+ Pending approval request from ServiceNow
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+ KB000012: ASDF TEST
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+ Requested by: John Doe
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+ Requested on: 2025-05-23
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+ Knowledge Base: IT KB
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+ Knowledge Managers: Jane Smith
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+ Approve link: [Click here to approve]
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+ Reject link: [Click here to reject]
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