Update incident_notification.js

Author: MYaswanth28

Business Rules/Auto Incident Notification and Escalation/incident_notification.js

@@ -1,35 +1,35 @@
-//Business Rule: Complex Incident Escalation
-//Escalate incidents based on priority and time elapsed since creation.
-//Notify the assigned group and incident manager.
+// Business Rule: Complex Incident Escalation
+// Escalate incidents based on priority and time elapsed since creation.
+// Notify the assigned group and incident manager.
 (function executeRule(current, previous /*null when async*/) {
     // Constants
     var ESCALATION_THRESHOLD_HOURS = 4;
     var SLA_BREACH_THRESHOLD_HOURS = 8;
     var HIGHER_SUPPORT_GROUP = 'High Priority Support';
 
     // Calculate time elapsed since incident creation
-    var timeElapsed = gs.dateDiff(current.sys_created_on, gs.nowDateTime(), true);
+    var timeElapsed = gs.dateDiff(current.getValue('sys_created_on'), gs.nowDateTime(), true);
 
     // Check if the incident is unresolved and time elapsed exceeds the escalation threshold
-    if (current.state != 'Resolved' && timeElapsed > ESCALATION_THRESHOLD_HOURS * 3600) {
+    if (current.getValue('state') != 6 && timeElapsed > ESCALATION_THRESHOLD_HOURS * 3600) {
         // Escalate the incident by updating its priority
-        current.priority = Math.max(1, current.priority - 1);
+        current.setValue('priority', Math.max(1, current.getValue('priority') - 1));
         gs.addInfoMessage('Incident priority has been escalated.');
 
         // Notify the assigned group and incident manager
-        var assignedGroup = current.assignment_group.getDisplayValue();
-        var incidentManager = current.u_incident_manager.getDisplayValue();
+        var assignedGroup = current.getValue('assignment_group');
+        var incidentManager = current.getValue('u_incident_manager');
         gs.eventQueue('incident.escalation.notification', current, assignedGroup, incidentManager);
 
         // Check if the SLA is breached
         if (timeElapsed > SLA_BREACH_THRESHOLD_HOURS * 3600) {
             // Reassign the incident to a higher support group
-            current.assignment_group.setDisplayValue(HIGHER_SUPPORT_GROUP);
+            current.setValue('assignment_group', HIGHER_SUPPORT_GROUP);
             gs.addInfoMessage('Incident has been reassigned to a higher support group due to SLA breach.');
         }
 
         // Log all actions taken
-        var logMessage = 'Incident escalated. Priority: ' + current.priority + ', Assigned Group: ' + assignedGroup + ', Incident Manager: ' + incidentManager;
+        var logMessage = 'Incident escalated. Priority: ' + current.getValue('priority') + ', Assigned Group: ' + assignedGroup + ', Incident Manager: ' + incidentManager;
         gs.log(logMessage, 'ComplexIncidentEscalation');
     }
 })(current, previous);