[Bug]: Completely unusable Metamask infinite load

[jeffbzs]

Describe the bug

Nothing happens, just a download with no inscriptions

Expected behavior

The wallet should open..

Screenshots/Recordings

Steps to reproduce

Simply opening the extension

Error messages or log output

No response

Version

11.7.2

Build type

None

Browser

Firefox

Operating system

Windows

Hardware wallet

No response

Additional context

No response

Severity

No response

[nostitos]

#22462

This looks urgent to me

[jeffbzs]

@danjm

[jeffbzs]

@tdev00 @harleauxcarrera

[jeffbzs]

@kevinghim

[danjm]

@jeffbzs can you inspect the background console for errors?

1. Go to about:debugging#/runtime/this-firefox
2. Click the "Inspect" button next to MetaMask
3. Click the "Console" tab

and share any error messages you see with us

[danjm]

@nostitos What browser version are/were you using when you saw this problem?

[jeffbzs]

@jeffbzs can you inspect the background console for errors?

1. Go to about:debugging#/runtime/this-firefox
2. Click the "Inspect" button next to MetaMask
3. Click the "Console" tab

and share any error messages you see with us

[danjm]

@jeffbzs Thank-you. Can you now click the arrows next to SES_UNHANDLED_REJECTION and Error#1 and Error#2, and share what is shown after those are opened?

[jeffbzs]

@jeffbzs Thank-you. Can you now click the arrows next to SES_UNHANDLED_REJECTION and Error#1 and Error#2, and share what is shown after those are opened?

[danjm]

Thanks. And can you tell me when did you last see MetaMask working? And did anything change about your browser or MetaMask setup between when it was last working and when you first saw this problem?

[jeffbzs]

Thanks. And can you tell me when did you last see MetaMask working? And did anything change about your browser or MetaMask setup between when it was last working and when you first saw this problem?

The last time Metamask was working was 2 days ago, nothing has changed in my browser, I haven't done anything.

[danjm]

Do you know if the MetaMask version updated during that time? This is unlikely, as we have not published a new version to firefox in over 3 weeks, but I'm checking in case you ever manually update.

[jeffbzs]

Do you know if the MetaMask version updated during that time? This is unlikely, as we have not published a new version to firefox in over 3 weeks, but I'm checking in case you ever manually update.

No, Metamask has not been updated in that timeframe

[danjm]

@jeffbzs what version of firefox are you using?

[jeffbzs]

@jeffbzs what version of firefox are you using?

121.0.1 (64-bit)

[jeffbzs]

@jeffbzs what version of firefox are you using?

Do you think it’s possible to find a solution for this problem?

[nelwincatalogo]

Same issue, infinite loading upon opening metamask extension

Chrome Dev Version:
Version 122.0.6238.2 (Official Build) dev (64-bit)

Metamask Version:
11.7.3

Console Errors:

[nelwincatalogo]

Tried uninstalling the extension and installing again, same issue

[danjm]

@nelwincatalogo The problem you are seeing is unique to chrome versions 122 and later. If you install the stable or beta chrome build (v120 or v121), MetaMask should work fine. We are currently working on solving the problem introduced with chrome 122

[danjm]

@jeffbzs I believe we will be able to solve your problem, but it is unclear how long it will take. I will be trying to reproduce your problem on firefox 121 today

[gitmaxton]

Same problem in Google Chrome. Appeared on January 13, 2024. During this time I reinstalled the extension, it did not help. Today the browser was updated also did not solve the problem.
As far as I remember, the bug appeared after the extension froze and the browser was forced to restart.

Chrome Dev Version:
122.0.6251.0 (Official build), canary (64 bit)

Metamask Version:
11.7.3

Console Errors:

[danjm]

@gitmaxton did you see my above comment?

The problem you are seeing is unique to chrome versions 122 and later. If you install the stable or beta chrome build (v120 or v121), MetaMask should work fine. We are currently working on solving the problem introduced with chrome 122

If you install chrome stable or beta, you should be able to get MetaMask to work

[jeffbzs]

@gitmaxton did you see my above comment?

The problem you are seeing is unique to chrome versions 122 and later. If you install the stable or beta chrome build (v120 or v121), MetaMask should work fine. We are currently working on solving the problem introduced with chrome 122

If you install chrome stable or beta, you should be able to get MetaMask to work

hi @, is there any news?

[gauthierpetetin]

Issue potentially related: #22589

[username999111]

Hello, I spent the last 8 hours today logging into Metamask and I cant (Chrome & Mac).

I used to have this infinite loading issue for the last 6 months, but could always get it resolved by just trying 20 times or so.

It is absolutely urgent that this gets fixed, I can't access funds and am behind on payments etc.

absolutely dont know what to do anymore, have tried every single thing i could find online and nothing worked

[vpoulailleau]

Hello, I spent the last 8 hours today logging into Metamask and I cant (Chrome & Mac).

@username999111 I tried with another browser (brave), installed Metamask, and restored my account with my SRP. Everything works great in the second browser while I still have the issue with Firefox

[username999111]

Yes thanks, I did the same eventually -- works in Brave, but didnt want to go through process with restoring account etc but had no choice. Will finally switch to another wallet, absolute disgrace this known bug (for years) negatively impacts so many people.

[mvrvelous]

Hello, I spent the last 8 hours today logging into Metamask and I cant (Chrome & Mac).

@username999111 I tried with another browser (brave), installed Metamask, and restored my account with my SRP. Everything works great in the second browser while I still have the issue with Firefox

This worked for me also but then after a while it started happening in the other browser also. The browser is LibreWolf which is based on Firefox tho.

[takadr]

This worked for me:
#27555 (comment)

Updated (I misunderstood that I was mentioned as a scam):
The point is that once you open Metamask extension on the secret window, the issue was solved for me (Chrome).
I'm not sure why but something related to local storage or something.

[Virus-Axel]

Hi, I ran into this. I used metamask for a couple of weeks. I bought a bunch of crypto and metamask does not work anymore now. Is there a solution. Can I recover the private key?

[MarcusWentz]

Looks like a phishing scam comment
#22533 (comment)
from
@Hinted-tech
Can we delete this from the issue thread?

[gauthierpetetin]

@Hinted-tech 's message was a phishing scam. His comment is now deleted.
Here's the official link to MetaMask Support: https://support.metamask.io/

[Virus-Axel]

Tip, take a backup of the whole firefox folder before trying things.

I extracted the vault from db files and decrypted it using my passkey.

[owoerator]

I've been experiencing this issue for the past week couple weeks, only started trying to fix it about a week ago bc I need access and was hoping it would just un-fuck itself (it didn't). Can't get to my money and it ain't great.
Firefox, infinite loading. Little spinning icon, doesn't load up.
I've had a support chat going, and that solution isn't panning out, seems more related to this. Seriously hoping this gets fixed soon and pushed to Firefox apps for an update.

Tip, take a backup of the whole firefox folder before trying things.

I extracted the vault from db files and decrypted it using my passkey.

Speaking of, I tried to recover my Secret Phrase with the method provided here: https://support.metamask.io/managing-my-wallet/secret-recovery-phrase-and-private-keys/how-to-recover-your-secret-recovery-phrase/
but I haven't been able to due to getting this when I paste the data retrieval command in the console:
Uncaught Error: LavaMoat - property "chrome" of globalThis is inaccessible under scuttling mode.

If anyone can at least help me fix this, than maybe I can get my SRP back. Sucks I can't find it when I thought I backed it up.
Would really appreciate the help

[faithsloan]

I have all of my 12 words and private keys for at least a dozen wallets in metamask. Thank God. Metamask is a royal shit show. I'm using tokenpocket and rabby wallets now. This is ridiculous. Your update broke your software, PERIOD!!! Folks, if you have your 12 words. Then install metamask on another device. Import with 12 words. It will only give you the first wallet. So do it again, it will give you your 2nd account. Do it again and again and you will get each of your wallet accounts. Get the private keys of all of your accounts. Then USE ANOTHER wallet provider and import using private keys. Metamask is old, insecure, centralized, data collecting, technology. Kill it.

…

On Thu, Dec 12, 2024, 12:40 AM owoerator ***@***.***> wrote: I've been experiencing this issue for the past week couple weeks, only started trying to fix it about a week ago bc I need access and was hoping it would just un-fuck itself (it didn't). Can't get to my money and it ain't great. Firefox, infinite loading. Little spinning icon, doesn't load up. I've had a support chat going, and that solution isn't panning out, seems more related to this. Seriously hoping this gets fixed soon and pushed to Firefox apps for an update. Tip, take a backup of the whole firefox folder before trying things. I extracted the vault from db files and decrypted it using my passkey. Speaking of, I tried to recover my Secret Phrase with the method provided here: https://support.metamask.io/managing-my-wallet/secret-recovery-phrase-and-private-keys/how-to-recover-your-secret-recovery-phrase/ but I haven't been able to due to getting this when I paste the data retrieval command in the console: Uncaught Error: LavaMoat - property "chrome" of globalThis is inaccessible under scuttling mode. If anyone can at least help me fix this, than maybe I can get my SRP back. Sucks I can't find it when I thought I backed it up. Would really appreciate the help — Reply to this email directly, view it on GitHub <#22533 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AANWFNBTNEGKYN3SJL2LBY32FC5MFAVCNFSM6AAAAABBZT5UTWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKMZXGM2DONRZGA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[danjm]

Speaking of, I tried to recover my Secret Phrase with the method provided here: https://support.metamask.io/managing-my-wallet/secret-recovery-phrase-and-private-keys/how-to-recover-your-secret-recovery-phrase/
but I haven't been able to due to getting this when I paste the data retrieval command in the console:
Uncaught Error: LavaMoat - property "chrome" of globalThis is inaccessible under scuttling mode.

@owoerator Those instructions are partially outdated. If you follow those instructions, but instead of this code:

chrome.storage.local.get('data', result => {
 var vault = result.data.KeyringController.vault
 console.log(vault)
})

paste this command in the console: console.log((await stateHooks.getPersistedState()).data.KeyringController.vault)

You will see output like this:

'{"data":"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","iv":"eSn/DG2moTx0/jKy1J+MQw==","keyMetadata":{"algorithm":"PBKDF2","params":{"iterations":600000}},"salt":"iNp1vcWi5lL8iOHnzXfBLTdtKLO5oN4qPIVgyM9Ta8o="}'

You can then follow the instructions to the vault decryptor page, paste it in the "Paste text" field and enter your password to decrypt the vault.

[hodlmybeer1]

Hi @danjm looks like I am now having the issue of the infinite spinning loading screen, probably triggered with today's 12.6.2 update of Metamask in Firefox.

MM was working perfectly fine yesterday in Firefox, and no new browser updates or OS updates were done between now and then.

Problem: After entering passwork into MM extension, MM gets stuck on an infinite spinning wheel and ultimately kicks me back out to log in window.

MM version: 12.6.2 (last updated 12/16/2024)
Firefox version: 133.0.3
Windows 10

[jkdi]

Hi @danjm looks like I am now having the issue of the infinite spinning loading screen, probably triggered with today's 12.6.2 update of Metamask in Firefox.

MM was working perfectly fine yesterday in Firefox, and no new browser updates or OS updates were done between now and then.

Problem: After entering passwork into MM extension, MM gets stuck on an infinite spinning wheel and ultimately kicks me back out to log in window.

MM version: 12.6.2 (last updated 12/16/2024) Firefox version: 133.0.3 Windows 10

have exactly the same issuse with this 12.6.2 Version of MM!

[jkdi]

please fix it ASAP! i need my funds!!

[owoerator]

console.log((await stateHooks.getPersistedState()).data.KeyringController.vault)

@danjm I really really appreciate the help btw. I saw your post and was really happy I might have a solution to get my SRP, but kinda waited bc I've had some severe lifetroubles to work through. I sat down just now to try and decrypt it for the holidays.
Unfortunately I ran into this error when I inputted this code you gave: console.log((await stateHooks.getPersistedState()).data.KeyringController.vault)
The return error:

I had sat down and loaded the previous metamask window I was using before and put the "Console.log" code into that prior to the first image. After, I just killed that tab and repeated the process to try fresh and got the first image.
Here's what was there from the prior two code Ctrl+V's I threw into the console (denoted by red square, it doesn't show them, I assume that's bc I put a new one in)

Sorry for the lack of expertise, but I hope this helps. If you have any ideas or a solution to get my metamask data still, I'd be eternally grateful. I'm running the latest Vers. of Firefox: Version 133.0.3 (64-bit)

Hope we all get a solution to these troubles soon, must be a headache trying to figure it out.

[owoerator]

@danjm Sorry not sure how github @/ings work, I qoute replied but didn't @ originally and edited it in after, so I'm just @/ing again. Thanks for the help
*also should add that I still can't log into MM on current updates

[vpoulailleau]

please fix it ASAP! i need my funds!!

@jkdi The workaround is #22533 (comment)

[jkdi]

please fix it ASAP! i need my funds!!

@jkdi The workaround is #22533 (comment)

i see this, but i dont have an backup of my 12 words recovery phrase so i must recover this first. here on github is a great phyton script to do this with firefox browsers:

https://github.com/JesseBusman/FirefoxMetamaskWalletSeedRecovery

[jcalv13]

@danjm Same issue for me in metamask 12.6.2. The issue was present in firefox 133.0.3 & the previous version, as it has persisted for me after updating. Prior to the current version I found that on a whim Metamask extension would work properly, but now for 3 days running I have had the same perpetual loading. I would like to add I have not had any system crashes/updates to my IOS (Mac 12.6.6).
I have previously had the stuck on blank screen error which was fixed by renaming the metamask file in the idb folder, however this is not the same issue/solution.
I would also like to add (although none of your team seem to believe me) that my SRP does not restore my metamask wallet. I have the phrase written down & I have used the vault decryptor to confirm it is correct. However when I try to restore the wallet in chrome, it resolves an unknown wallet. I understand I have to add account to resolve my multiple wallets however this does not bring up ANY of my wallets from the firefox browser. I also understand imported wallets will not be restored but still the SRP does not restore any of my original wallet addresses. I would be happy to video chat with metamask team to prove this (once I can regain current access & remove any currency in the wallets).

I have attached the file of the console error
console-export-2025-1-3_12-9-19.txt

[jcalv13]

(Temporary) SOLUTION: #29332 - at least for me in firefox browser.

Open incognito window
Disable & re-enable metamask extension
Log into more obscure network (for me I used zkSync)

[siberian1967]

Incognito fix worked for me in Chrome as well. Open once in Incognito, and regular browse mode works from that point forward.

[bsheart24]

I'm encountering this issue and the private window solution does not work for me

You must try select obscure network like linea , disable MM, close tab, and then re-enable in NEW incognito tab
solution

[hodlmybeer1]

With today's Firefox update 134.0.1, Metamask is once again unusable with the infinite spinning wheel after entering password. Insane that this keeps happening.

[DigDataSteve]

I have metamask version 12.6.2 that is running on Firefox, which is updated and metamask will not load, it just shows spinning icon. WTF. What is the solution to this problem????
Does anyone know of any lawsuit against metamask for this issue?

[jcalv13]

For everyone experiencing infinite spinning screen, try this solution. I personally have it bookmarked because it happens frequently to me.
#9196 (comment) - Scroll down you will see a comment marked solution, 1 comment below that you find a very helpful extra bit of info from "mackwage" which removes the guesswork involved in renaming the file.

[faithsloan]

it has been over 5-6 months and still can't access metamask sentry-install.js:1 Event handler of 'error' event must be added on the initial evaluation of worker script. sentry-install.js:1 Event handler of 'unhandledrejection' event must be added on the initial evaluation of worker script. runtime-lavamoat.js:4223 Removing unpermitted intrinsics sentry-install.js:1 Property eval will not be hardened because it is scuttled by LavaMoat protection. Visit LavaMoat/LavaMoat#360 to learn more. sentry-install.js:1 WARNING: Missing strong random number source sentry-install.js:1 This browser doesn't support requestAnimationFrame. Make sure that you load a polyfill in older browsers. https://fb.me/react-polyfills sentry-install.js:1 This browser doesn't support cancelAnimationFrame. Make sure that you load a polyfill in older browsers. https://fb.me/react-polyfills sentry-install.js:1 SCRIPTS IMPORT COMPLETE in Seconds: 1.914 sentry-install.js:1 Running migration 132... sentry-install.js:1 Migration 132 complete sentry-install.js:1 Running migration 133... sentry-install.js:1 Migration 133 complete sentry-install.js:1 Running migration 133.1... sentry-install.js:1 Migration 133.1 complete sentry-install.js:1 Running migration 133.2... sentry-install.js:1 Migration 133.2 complete common-1.js:1 Uncaught (in promise) Error: NetworkController state is invalid: `selectedNetworkClientId` '45b02512-3ca4-43ff-8ce1-8a90b2a6ab4f' does not refer to an RPC endpoint within a network configuration 2 background-7.js:1 Uncaught (in promise) Error: NetworkController state is invalid: `selectedNetworkClientId` '45b02512-3ca4-43ff-8ce1-8a90b2a6ab4f' does not refer to an RPC endpoint within a network configuration 

…

On Thu, Jan 16, 2025 at 3:09 PM jcalv13 ***@***.***> wrote: For everyone experiencing infinite spinning screen, try this solution. I personally have it bookmarked because it happens frequently to me. #9196 (comment) <#9196 (comment)> - Scroll down you will see a comment marked solution, 1 comment below that you find a very helpful extra bit of info from "mackwage" which removes the guesswork involved in renaming the file. — Reply to this email directly, view it on GitHub <#22533 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AANWFNA6D5F3XX3TQVAHOJD2LANW5AVCNFSM6AAAAABBZT5UTWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOJWHA4TCOBQHE> . You are receiving this because you were mentioned.Message ID: ***@***.***>