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UserTesting.md

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Bus Route App

User testing Results

User 1:

1st Scenario:

You are just finishing up shopping at the Goodwill store on Vine street. You found a couple of great bargains and you are now are ready to head back home. The friend you came with had to leave and you told him/her not to worry you would ride the bus home. You launch the app. What do you do next?

Notes:

  1. User went to the routes page first to see if they could find a route. The scrolled through and decided on the Vine street route which for this scenario is the correct route.
  2. User expanded the route to verify it was going work for them.
  3. Next clicked on Nearby in the menu to find the bus closest.
  4. User found the whole processes to be straight forward and relatively seemless.
  5. User clicked on busses to find out which busses was on the route they wanted and was pleased to see the time to closest stop.
  6. User did not notice the "see on map" link in the routes information until it was pointed out. Said it did not seem obvious that it was clickable. Fixed this my adding a border around it and a hover icon.

2nd Scenario:

Since you are such a bargain shopper you decided to find out how much this ride is going to cost while you wait. You are hoping this ride won't cost too much since you are still feeling so good about all the money just saved.

Notes:

  1. User navigated to the FAQ page and found that the ride will cost $1.75
  2. Said it was easy to find and suggested that the paragraphs get collapsed and expand only when the the question is clicked on. Suggestions is accepted as a valid one but will not have time to implement before deadline.

User 2:

1st Scenario:

You want to go downtown from Union College. Even though you have a car you don't feel like driving today because parking is always a downtown. You launch the new bus route app on your phone. What do you do next?

Notes:

  1. Went to routes page and found route without a problem. Found where the closest stop is and clicked on nearby in the menu.
  2. Found the bus that was near then and clicked on. Was pleased to see that it was on the route they wanted and was almost to the bus stop.
  3. User indicated that the whole process was not difficult.
  4. User said that they were afraid their limited knowledge of lincoln streets was going to be a hinderance but the map on the nearby page helped put fears to rest and they felt like they could still figure everything out.
  5. User indicated the first thing they wanted to was click on the route names on the routes page.
  6. Saw see on map link but did not know what it was for. This has been addressed already.

2nd Scenario:

Your first ride on the bus was so great that now you want to ride the bus all the time. You are interested in buying a 30-day pass and want to know more information.

Notes

  1. User navigated to FAQ page and found the information about the bus passes easily.
  2. Like the app over all and said the experience had been a good one.