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AI Email Generator for Freshdesk

This project generates AI-driven email responses to Freshdesk support tickets using the Mistral model via Ollama. It features an interactive GUI and supports multiple languages.

📌 Features

  • Fetching and processing Freshdesk tickets
  • Automatic language detection
  • AI-generated email responses with Mistral
  • Interactive GUI for ease of use
  • Multilingual email support

📂 Files

  • email_generator.py – Main script managing the email generation process
  • prompt_loader.py – Loads and processes prompt templates
  • email_gui.py – Interactive GUI for users
  • prompts.json – Contains prompt structures for AI generation
  • requirements.txt – List of required dependencies

🛠 Installation

1. Install Requirements

Ensure you have Python installed (version 3.8+ recommended).

pip install -r requirements.txt

2. Install Ollama and Mistral

This project requires the Mistral model via Ollama. First, download Ollama from ollama.com and install it as follows:

ollama run mistral

3. Freshdesk Configuration

Create a config.py file and add your Freshdesk API key and domain:

import os

class Config:
    FRESHDESK_API_KEY = os.getenv('FRESHDESK_API_KEY', 'your_api_key')
    FRESHDESK_DOMAIN = 'yourcompany.freshdesk.com'

🚀 Usage

To use the CLI version:

python email_generator.py

For the GUI version:

python email_gui.py

📌 Notes

  • Ensure your Freshdesk API key is set up correctly.
  • The project supports multiple languages; make sure prompts.json is properly configured.
  • Review the generated email response before sending it.

📜 License

This project is released under the GPLv3 license. See LICENSE for more details.