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<!DOCTYPE html>
<html>
<head>
<meta charset="utf-8"/>
<meta http-equiv="X-UA-Compatible" content="IE=edge;" />
<meta http-equiv="Cache-Control" content="no-store, must-revalidate" />
<meta name="viewport" content="width=device-width, initial-scale=1" />
<title>Grooper Support</title>
<link rel="stylesheet" href="styles/font-awesome/web-fonts-with-css/css/fontawesome-all.min.css">
<link rel="stylesheet" href="styles/main.css">
<link href="https://fonts.googleapis.com/css?family=Roboto:100,100i,300,300i,400,400i,500,500i,700,700i,900,900i" rel="stylesheet">
<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.2.1/jquery.min.js"></script>
<script id="mcjs">!function(c,h,i,m,p){m=c.createElement(h),p=c.getElementsByTagName(h)[0],m.async=1,m.src=i,p.parentNode.insertBefore(m,p)}(document,"script","https://chimpstatic.com/mcjs-connected/js/users/2e3eeca20c1420746bffa37d4/96f5c58e37a4abf4a30ce18a4.js");</script>
<script async src="https://www.googletagmanager.com/gtag/js?id=UA-101038961-2"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'UA-101038961-2');
</script>
</head>
<body>
<nav id="nav_primary">
<a href="./index.html"></a>
<input id="checkbox_click" type="checkbox" onclick="noScroll()"/>
<i class="fa fa-bars"></i>
<i class="fa fa-times"></i>
<ul>
<li><a href="./features.html">Features</a></li>
<li><a href="./roadmap.html">Roadmap</a></li>
<!--
<li><a href="./pricing.html">Pricing</a></li>
<li><a href="./training.html">Training</a></li>
-->
<li><a href="./support.html">Support</a></li>
<li><a href="./contact.html">Contact</a></li>
<li><a href="http://xchange.grooper.com">Grooper x Change</a></li>
</ul>
<div class="social">
<a href="https://www.facebook.com/BusinessImagingSystems"><i class="fab fa-facebook"></i></a>
<a href="https://plus.google.com/u/0/b/115220706750340433625/+Bisok/posts"><i class="fab fa-google-plus"></i></a>
<a href="https://twitter.com/BIS_Tweets"><i class="fab fa-twitter"></i></a>
<a href="https://www.linkedin.com/company/business-imaging-systems?trk=prof-exp-company-name"><i class="fab fa-linkedin"></i></a>
<a href="https://www.youtube.com/channel/UCiJPKqS_enHrFsX49cngqag"><i class="fab fa-youtube"></i></a>
</div>
</nav>
<header class="bg-dark gray tile">
<canvas id="header_canvas"></canvas>
<h1>Help & Support</h1>
<p>Our support offerings cover your entire Grooper environment and can be extended into your document capture hardware and network infrastructure.</p>
</header>
<main>
<section class="col-1 align_bottom merge_below">
<h2>Grooper support offerings</h2>
<p>With our “standard” and “platinum” maintenance and support contracts, you pay a fixed fee and get access to virtually limitless amounts of support from us as well as proactive measures like hardware maintenance and software updates, which can potentially prevent devastating technology failures from occurring. Our contracts also provide budget predictability.</p>
</section>
<section class="col-1 side_by_side figure-large text_left typography">
<figure>
<table>
<thead>
<tr>
<th>Features</th>
<th>Standard</th>
<th>Platinum</th>
</tr>
</thead>
<tbody>
<tr class="complete">
<td>Help Desk Support (Phone and E-Mail)</td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Standard Contracts"></i></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Remote Support (via WebEx or Similar)</td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Standard Contracts"></i></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Onsite or Depot Hardware Repair</td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Standard Contracts"></i></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Hardware Driver Support and Updates</td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Standard Contracts"></i></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Software Update Entitlements Provided at No Charge</td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Standard Contracts"></i></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Scanner Parts (Gears, Belts, Etc.) Provided at No Charge</td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Standard Contracts"></i></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Preventative Maintenance (Inquire for Details)</td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Standard Contracts"></i></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>24x7x365 Support (Phone, E-Mail and Remote)</td>
<td></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Secure VPN and FTP Connections Provided for Remote Support</td>
<td></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Priority Placement in Support Queue</td>
<td></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Onsite Support to Resolve Software Issues</td>
<td></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Rapid Exchange Service (Temporary Hardware)</td>
<td></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Scanner Consumables Provided at No Charge (Excludes Ink and Toner)</td>
<td></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Potential Support Escalation to Professional Services Team</td>
<td></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Remote Monitoring, Management and Healing for Capture and Content Server Processes</td>
<td></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
<tr class="complete">
<td>Annual System Health Review</td>
<td></td>
<td><i class="fa fa-check-circle" aria-hidden="true" title="Included with Platinum Contracts"></i></td>
</tr>
</tbody>
</table>
<figcaption>
<!--<div id="pie" class="pie"><span></span></div>-->
<a href="http://support.bisok.com/" class="btn-lrg">Connect Online</a>
<p>When instructed by our support technicians, you can initiate a screen-sharing session here.</p>
<h3>Tech Support</h3>
<a href="tel:405-507-7006">405-507-7006</a> or <br><a href="tel:888-408-5668">888-408-566</a><br>
<a href="mailto:support@grooper.com">support@grooper.com</a>
<p><strong>Standard</strong> M-F | 7AM – 7PM CST</p>
<p><strong>Platinum</strong> 24 x 7 x 365</p>
<h3>Support Levels</h3>
<p>With our “standard” and “platinum” maintenance and support contracts, you pay a fixed fee and get access to virtually limitless amounts of support from us as well as proactive measures like hardware maintenance and software updates, which can potentially prevent devastating technology failures from occurring. Our contracts also provide budget predictability.</p>
<p>We can get you started on a standard or platinum contract today – even if you had a contract with us that has since lapsed and even if you didn’t purchase your hardware and software from us. Contact us to sign up for a new contract, or to renew an existing one.</p>
<p>To learn more about how Grooper can help you, <a href="mailto:info@grooper.com">contact us</a> today!</p>
<h3>Software Updates</h3>
<p>All Grooper users with active contracts are entitled to receive all of these updates and enhancements as soon as they are officially released.</p>
</figcaption>
</figure>
</section>
</main>
<footer>
<section id="schedule_demo" class="col-1 bg-dark gray">
<a class="btn-lrg" href="https://goo.gl/forms/kwEe075qCFCWIl2X2" target="_blank">Schedule Demo</a>
<h2></h2>
<p>Meet with one of our Grooper Gurus to ask questions you have about Grooper's functionality and pricing model. Then, see a live presentation that demonstrates Grooper's uniqueness, the end-user experience, and how the magic works behind the scenes. No "smoke and mirrors" here.</p>
</section>
<div id="footer_links">
<div id="contact">
<h4>Contact</h4>
<ul>
<li><a href="mailto:info@grooper.com">info@grooper.com</a></li>
<li><a href="tel:1-800-408-5668">Support: 1-800-408-5668</a></li>
<li><a href="tel:1-405-507-7000">Sales: 1-405-507-7000</a></li>
<li>13900 N. Harvey Avenue</li>
<li>Edmond, OK 73013</li>
</ul>
</div>
<div id="discover">
<h4>Discover</h4>
<ul>
<li><a href="./features.html">Features</a></li>
<li><a href="./roadmap.html">Roadmap</a></li>
<!--
<li><a href="./pricing.html">Plans & Pricing</a></li>
<li><a href="./training.html">Training Program</a></li>
-->
<li><a href="http://xchange.grooper.com">Grooper x Change</a></li>
<li><a href="./support.html">Get Support</a></li>
<li><a href="./contact.html">Contact Us</a></li>
</ul>
</div>
<div id="signup">
<h4>Newsletter</h4>
<form action="https://bisok.us2.list-manage.com/subscribe/post?u=2e3eeca20c1420746bffa37d4&id=98680ff514" method="post" id="mc-embedded-subscribe-form" name="mc-embedded-subscribe-form" class="validate" target="_blank" novalidate>
<div id="mc_embed_signup_scroll">
<div class="mc-field-group">
<!--<label for="mce-EMAIL">Email Address </label>-->
<input type="email" value="" name="EMAIL" class="required email" id="mce-EMAIL" placeholder="Email Address">
</div>
<div class="mc-field-group">
<!--<label for="mce-FNAME">First Name </label>-->
<input type="text" value="" name="FNAME" class="" id="mce-FNAME" placeholder="First Name">
</div>
<div class="mc-field-group">
<!--<label for="mce-LNAME">Last Name </label>-->
<input type="text" value="" name="LNAME" class="" id="mce-LNAME" placeholder="Last Name">
</div>
<div class="mc-field-group">
<!--<label for="mce-COMPANY">Company </label>-->
<input type="text" value="" name="COMPANY" class="" id="mce-COMPANY" placeholder="Company">
</div>
<div id="mce-responses" class="clear">
<div class="response" id="mce-error-response" style="display:none"></div>
<div class="response" id="mce-success-response" style="display:none"></div>
</div> <!-- real people should not fill this in and expect good things - do not remove this or risk form bot signups-->
<div style="position: absolute; left: -5000px;" aria-hidden="true"><input type="text" name="b_2e3eeca20c1420746bffa37d4_98680ff514" tabindex="-1" value=""></div>
<div class="clear content__button"><input type="submit" value="Subscribe" name="subscribe" id="mc-embedded-subscribe" class="button"></div>
</div>
</form>
</div>
</div>
<div class="social">
<a href="https://www.facebook.com/BusinessImagingSystems"><i class="fab fa-facebook"></i></a>
<a href="https://plus.google.com/u/0/b/115220706750340433625/+Bisok/posts"><i class="fab fa-google-plus"></i></a>
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<a href="https://www.youtube.com/channel/UCiJPKqS_enHrFsX49cngqag"><i class="fab fa-youtube"></i></a>
</div>
<div id="copyright">
<span>©2018 Grooper, LLC. All Rights Reserved.</span>
<img src="images/g_symbol_64.png" />
</div>
</footer>
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