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| 1 | +--- |
| 2 | +name: Laptop Issue |
| 3 | +about: Laptop Issue related to Firmware/Software/Drivers |
| 4 | +title: Laptop Issue |
| 5 | +labels: '' |
| 6 | +assignees: '' |
| 7 | + |
| 8 | +--- |
| 9 | + |
| 10 | +## Device Information |
| 11 | + |
| 12 | +### System Model or SKU |
| 13 | + |
| 14 | +Please select one of the following |
| 15 | + |
| 16 | +- [ ] Framework Laptop 13 (11th Gen Intel® Core™) |
| 17 | +- [ ] Framework Laptop 13 (12th Gen Intel® Core™) |
| 18 | +- [ ] Framework Laptop 13 (13th Gen Intel® Core™) |
| 19 | +- [ ] Framework Laptop 13 (AMD Ryzen™ 7040 Series) |
| 20 | +- [ ] Framework Laptop 13 (Intel® Core™ Ultra Series 1) |
| 21 | +- [ ] Framework Laptop 16 (AMD Ryzen™ 7040 Series) |
| 22 | + |
| 23 | +### BIOS VERSION |
| 24 | +Please provide the bios version. |
| 25 | + |
| 26 | +Windows: |
| 27 | +Open a command terminal as administrator: |
| 28 | +```wmic bios get SMBIOSBIOSVERSION``` |
| 29 | + |
| 30 | +Linux: |
| 31 | +Open a terminal and run the following command |
| 32 | +```sudo dmidecode --string bios-version``` |
| 33 | + |
| 34 | +### DIY Edition information |
| 35 | +If you are experiencing an issue on a DIY system, Please also fill out the memory and storage devices you are using. |
| 36 | + |
| 37 | +Memory: Manufacture and SKU |
| 38 | +Storage: Manufacture and SKU |
| 39 | + |
| 40 | +### Port/Peripheral information |
| 41 | +If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information: |
| 42 | +* Peripheral vendor and name. |
| 43 | +* Port the Peripheral was connected to. Please see the following for port numbering: [Laptop 16](https://knowledgebase.frame.work/expansion-card-slot-functionality-on-framework-laptop-16-rkUjGm7cn) or [Laptop 13](https://knowledgebase.frame.work/expansion-card-functionality-on-framework-laptop-13-amd-ryzen-7040-series-SkrVx7gAh) |
| 44 | +* Device or expansion card attached to the **Adjacent port** to the port that is having the issue. |
| 45 | +1. [ Fill In device / expansion card ] |
| 46 | +2. [ Fill In device / expansion card ] |
| 47 | +3. [ Fill In device / expansion card ] |
| 48 | +4. [ Fill In device / expansion card ] |
| 49 | + |
| 50 | +The following are for Laptop 16 only. |
| 51 | +5. [ Fill In device / expansion card ] |
| 52 | +6. [ Fill In device / expansion card ] |
| 53 | + |
| 54 | +### Standalone Operation |
| 55 | +Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS? |
| 56 | +- [ ] Yes |
| 57 | +- [ ] No |
| 58 | + |
| 59 | +## Describe the bug |
| 60 | +A clear and concise description of what the bug is. |
| 61 | + |
| 62 | +## Steps To Reproduce |
| 63 | +Steps to reproduce the behavior: |
| 64 | +1. Go to '...' |
| 65 | +2. Click on '....' |
| 66 | +3. Scroll down to '....' |
| 67 | +4. See error |
| 68 | + |
| 69 | +## Expected behavior |
| 70 | +A clear and concise description of what you expected to happen. |
| 71 | + |
| 72 | +## Screenshots |
| 73 | +If applicable, add screenshots to help explain your problem. |
| 74 | + |
| 75 | +## Operating System (please complete the following information): |
| 76 | + - OS/Distribution: [e.g. Windows 11] |
| 77 | + - Version: [Version] |
| 78 | +- Linux Kernel Version: `uname -a` |
| 79 | + |
| 80 | +## Additional context |
| 81 | +Add any other context about the problem here. |
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