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Home-Tapping disabled Send button with empty text removes focus and closes keypad #99573

Description

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Version Number: V9.4.61-1
Reproducible in staging?: Yes
Reproducible in production?: N/A - new feature, doesn't exist in prod
If this was caught during regression testing, add the test name, ID and link from BrowserStack: #98336
Email or phone of affected tester (no customers): dreamnitethedragon+vegst@gmail.com
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: Redmi note 10s android 13
App Component: User Settings

Action Performed:

  1. Launch app
  2. In Home, keep cursor on search box
  3. Note box is outlined green active with keypad opened and since no text send button grey inactive
  4. Tap grey send button
  5. Note cursor disappear and box turned grey and keypad closed
  6. Go to Concierge
  7. Keep cursor on compose box
    8.Note box is outlined green active with keypad opened and since no text send button grey inactive
  8. Tap grey send button
  9. Note nothing happens as there is no text in compose box - ( cursor stays, compose box remains active with green outline and keypad shown)

Expected Result:

Tapping the grey/inactive Send button when the compose/search box is empty should have consistent behavior across Home and Concierge. The button should remain inactive and should not dismiss the keyboard or remove focus.

Actual Result:

On Home, tapping the grey Send button with an empty search box dismisses the keyboard, removes the cursor, and changes the box outline from green to grey.
On Concierge, tapping the grey Send button with an empty compose box does nothing; the cursor remains visible, the box stays outlined green, and the keyboard remains open.

Workaround:

Unknown

Platforms:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome Safari

Screenshots/Videos

Bug7243272_1787750065306.Screenrecorder-2026-08-26-18-31-59-810.mp4

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Applause Internal Information
Exported by: Svetlana Lazutkina
Bug ID: 7243272

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BugSomething is broken. Auto assigns a BugZero manager.EngineeringReviewingHas a PR in reviewWeeklyKSv2

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