New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

504 error when activating a new account from the email link #185

Open

kylie-m opened this issue Feb 13, 2024 · 1 comment

Labels

bug

kylie-m commented Feb 13, 2024

A user has reported a 504 gateway time-out error activating a new account from the email link, ~2 hours ago.

They said it spends a while loading and ultimately ends in a '504 gateway time-out'.

However, the account was successfully activated regardless (user let us know it was resovled a few minutes later)

Ticket: https://support.ehelp.edu.au/a/tickets/195092

Contributor

sbearcsiro commented Feb 14, 2024

Cause is downstream timeout from alerts. Fix by lowering timeout on webservice calls.

sbearcsiro added the bug label

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment